Vice President for Channels
International, Avaya
Vice President, Quote-to-Cash,
Global Business Operations
Director of Product Management,
Avaya Experience Platform
Global Vice President,
Avaya Portfolio Maximization
Fadi Moubarak is the Vice President of Channels for Avaya International, which covers Europe, Asia, the Middle East and Africa. In this role, he leads the channel strategy for Avaya in these key regions, which is focused on driving digital transformation in the enterprise and midmarket sectors.
He is responsible for attracting and developing partners capable of deploying Avaya’s latest innovative solutions and platforms, while ensuring that there is an increase in the adoption of these technologies amongst core partners. Fadi has been with Avaya since 2013, having successfully overseen the channel engagement strategy for the AMEA region, while keeping it aligned with sales execution to drive incremental business. Fadi brings a deep understanding of the technology sector with over 25 years of experience. He holds a Bachelor’s degree in Electrical Engineering from the American University of Beirut and an MBA from the Edinburgh Business School. Based in Dubai, he is also a board member of the American-Lebanese Chamber of Commerce. Connect with Fadi Moubarak on LinkedIn.
Roberto Schmidl is Vice President of the Avaya Services Sales Organization, responsible for the Go-to-Market-Strategy and Sales Execution in the International Theatre. He is also Managing Director of Avaya GmbH & Co. KG in the midmarket sector Germany.
Roberto brings a deep understanding of the technology sector with over 25 years of experience. He was leading the global private cloud Sales Team and the customer service in EMEA where he was responsible for different Services Divisions, including Deployment and Implementation. As Director Channel Services EMEA Roberto was driving Key Strategic Channel Programs which lead to Revenue Growth and improved Partner Performance while ensuring excellence in customer experiences.
Roberto is currently leading different strategic Business Programs to accelerate the transition to Subscription and Cloud Business Models.
Colm Cleary is Avaya’s Vice President of Quote-to-Cash Commercial Tools, which delivers large scale Enterprise and Mid-Market Business Collaboration and Customer Engagement solutions. Colm is business leader for the Global Quote-to-Cash Commercial Tools which enable our Channel Partners and Distributors to self-service Configure, Price, Quote, Discount and Order Avaya’s solutions, regardless of whether the customer solution is deploying via Cloud, Subscription or Premise-based platforms. Key recent programs include – One Cloud Public (ACO, CCaaS) on the Avaya Store, Subscription Automation, Self-Service Renewals, Avaya Pricing Model (APM) and IP Office Touch-less Automation. Colm is leading Global Business Operations Transformation Programs to accelerate the transition to Cloud whilst continuing to support Premise based customer solutions, and also sits on the Board of Directors for Avaya International Sales Ltd which is main international subsidiary of Avaya Inc US.
Diego Klajner is Director of Product Management for Avaya OneCloud CCaaS Public. Avaya OneCloud CCaaS Public makes it easy for organizations to deliver an effortless customer experience across voice and digital channels while helping maximize employee and team performance. Avaya OneCloud CCaaS empowers employees with faster, more responsive and always-on customer engagement.
Originally from Argentina, he is currently based in the US and he is in charge of the overall strategy, roadmap prioritization and execution of CCaaS Public. He has more than 30 years of combined global experience in different leadership roles. He is passionate about making better solutions for his customers, simplifying adoption, unlocking innovation, increasing productivity, facilitating adaptability, delivering cost savings, bottom-line improvement, and helping companies accelerating revenue. He holds a Bachelor’s Degree in Computer Science and a Master’s Degree in Business Administration.
Colm Cleary is Avaya’s Vice President of Quote-to-Cash Commercial Tools, which delivers large scale Enterprise and Mid-Market Business Collaboration and Customer Engagement solutions. Colm is business leader for the Global Quote-to-Cash Commercial Tools which enable our Channel Partners and Distributors to self-service Configure, Price, Quote, Discount and Order Avaya’s solutions, regardless of whether the customer solution is deploying via Cloud, Subscription or Premise-based platforms. Key recent programs include – One Cloud Public (ACO, CCaaS) on the Avaya Store, Subscription Automation, Self-Service Renewals, Avaya Pricing Model (APM) and IP Office Touch-less Automation. Colm is leading Global Business Operations Transformation Programs to accelerate the transition to Cloud whilst continuing to support Premise based customer solutions, and also sits on the Board of Directors for Avaya International Sales Ltd which is main international subsidiary of Avaya Inc US.
Susan is Avaya’s GVP, Portfolio Maximization.
In this role Susan is responsible globally for ensuring Avaya’s Experience Platform and associated offers, deliver on the promise to enable “innovation without disruption” while also delivering on the growth promise to Avaya shareholders. Critical to this endeavor is ensuring that our customers, partners and Avaya teams have full transparency to what Avaya is bringing to market and how it benefits their specific business needs.
In previous positions with Avaya, Susan led the Avaya Speech Analytics program as part of the Aurix acquisition, and more recently was responsible for the OneCloud Sales Specialist organization in North America, leading a group of SMEs for Avaya’s Subscription and Cloud offers.
Prior to Avaya, Susan was a VP of Product Marketing for CTIGroup where she was responsible for designing and selling the multi-tenant call recording and WFO platform CTI Group OEMd to Broadsoft. Later, after the acquisition of CallCopy where Susan served as VP of Channel Sales, she served as a VP of International Channels for inContact, driving cloud resell adoption into the traditional VAR channel.
