Note: Click on the hyperlink and enter the associated password referenced on the Agenda to join the appropriate Avaya Spaces Rooms for the session you would like to attend.
TIME (EST)
TUESDAY JUNE 1
General Session Room | Password: 1062021
11:00 AM – 1:20 PM
General Session Day 1
- Welcome to the 2021 PCC Spring Virtual Conference – Dan Silverman, PCC President | John Colvin, Executive Sponsor, PCC
- Mike Coleman, VP, North American Channel Sales | Dennis Kozak, SVP, Global Channel Sales
- Sponsor Spotlight: Jenne - Timing is Everything, Modernize Now!- Tom Cseh, Sr. Product Manager of Avaya Solutions
- Avaya’s Vision for the Future of Total Experience Solutions- Simon Harrison, SVP and Chief Marketing Officer
- Sponsor Spotlight: Attendant Console, Directories and Wallboards from Scantalk – Keld G. Hansen, CEO
- Channel Marketplace improvements for Public Cloud Quote-to-Cash to plenary - Colm Cleary, Global Business Operations
- Avaya Cloud Office™ and CCaaS – Craig Iwata, Senior Director of Product Management
1:20 PM – 1:25 PM
Break / Stretch Intermission with Poul Nielsen
Avaya Spaces Room 1
Password: 1062021
Password: 1062021
Avaya Spaces Room 2
Password: 2062021
Password: 2062021
Avaya Spaces Room 3
Password:3062021
Password:3062021
1:25 PM – 2:10 PM
Breakout A1
How a Partner can Position Avaya Cloud Office to their IP Office Base & Customer Stories
Audience: Sales
Speakers: Oliver Bengtsson / Colin Ovington
How a Partner can Position Avaya Cloud Office to their IP Office Base & Customer Stories
Audience: Sales
Speakers: Oliver Bengtsson / Colin Ovington
Breakout B1
Sponsor Spotlight:
RSI
Turbo charge your Avaya Cloud Office Queues with Call Center-like reporting and functionality
Speaker: Rito Solomone
Sponsor Spotlight:
RSI
Turbo charge your Avaya Cloud Office Queues with Call Center-like reporting and functionality
Speaker: Rito Solomone
2:10 PM – 2:25 PM
Break
2:15 PM – 3:00 PM
Breakout B2
Sponsor Spotlight:
Xima
Realtime Reporting, Call
Recording, and Contact
Center for ACO
Speaker: Jon Florence
Sponsor Spotlight:
Xima
Realtime Reporting, Call
Recording, and Contact
Center for ACO
Speaker: Jon Florence
Breakout C2
CS1K Modernization & Customer Stories
Audience: Sales & Pre-Sales
Speakers: Lory Martin / Dawn Gray
CS1K Modernization & Customer Stories
Audience: Sales & Pre-Sales
Speakers: Lory Martin / Dawn Gray
3:00 PM – 3:05 PM
Break
3:05 PM – 3:50 PM
Breakout B3
How Partners can wrap their implementation and Services around ACO
Audience: Sales
Speakers: Keith Cooper / Jared Widman
How Partners can wrap their implementation and Services around ACO
Audience: Sales
Speakers: Keith Cooper / Jared Widman
Breakout C3
Avaya OneCloud™ Subscription Roadmap, Partner Positioning,and Customer Stories
Audience: Sales & Pre-Sales
Speakers: Camille Lewis / Don Schumacher / Chris Peterson
Avaya OneCloud™ Subscription Roadmap, Partner Positioning,and Customer Stories
Audience: Sales & Pre-Sales
Speakers: Camille Lewis / Don Schumacher / Chris Peterson
General Session Room | Password: 1062021
3:50 PM – 3:55 PM
Day 1 Highlights and Key Take-Aways
Speaker: Dan Silverman, PCC President
Speaker: Dan Silverman, PCC President
TIME (EST)
Wednesday JUNE 2
General Session Room | Password: 1062021
11:00 AM – 2:00 PM
General Session Day 2
- Welcome & Introduction – Dan Silverman, PCC President
- Day 3 and 4 Overview – Paul Tucker, B2B & VoC Global Leader, Global Operations
- Sponsor Spotlight: iNEMSOFT - Increase your Avaya Sales with OnCents Endpoint Manager – Allen Nemer, President/CEO
- An Unprecedented Year - Frank Ciccone, SVP North America Sales
- Sponsor Spotlight: Fonolo Call-Backs: A Modern Solution for Your Legacy Customers - Chris McLean, VP of Strategic Accounts
- Avaya Spaces® – Steve Forcum, Chief Evangelist
- Customer Storytelling – the value of Experiences that Matter - Chris Bain, Head of Storytelling
- Sponsor Spotlight: Scansource - Tap into the huge recurring-revenue opportunity - Kyle DeWitt, Vice President, Technical Services
- Composability driving Intelligent customer experience - Davide Petramala, Director, GTM Avaya OneCloud™ CPaaS
- Sponsor Spotlight: SYNNEX Value and Enablement - TJ Trojan, SVP | Marcie Stout, Director, UCC BD/PM | Wayne Landt, Manager, Business Development
- Roundtable Discussion – Moderator: Natalie Keightley, Avaya OneCloud Solutions Marketing | Mike Kuch, Avaya OneCloud UCaaS Solutions Marketing | Paul Lang, Avaya OneCloud CCaaS Solutions Marketing | Steve Brock, Avaya OneCloud CPaaS Solutions Marketing
2:00 PM – 2:05 PM
Break
Avaya Spaces Room 1
Password: 1062021
Password: 1062021
Avaya Spaces Room 2
Password: 2062021
Password: 2062021
Avaya Spaces Room 3
Password: 3062021
Password: 3062021
2:05 PM – 2:50 PM
Breakout C4
Avaya Learning - Progress and Innovation
Audience: Technical and Pre-Sales
Speakers: Linda Thompson / Dawn Gray
Avaya Learning - Progress and Innovation
Audience: Technical and Pre-Sales
Speakers: Linda Thompson / Dawn Gray
2:50 PM – 2:55 PM
Break
2:55 PM – 3:40 PM
Breakout B5
Sponsor Spotlight: Fonolo Call-Backs: A Modern Solution for Your Legacy Customers
Speakers: Michael Roberts / Paul Ellis
Sponsor Spotlight: Fonolo Call-Backs: A Modern Solution for Your Legacy Customers
Speakers: Michael Roberts / Paul Ellis
3:40 PM – 3:45 PM
Break
3:45 PM – 4:30 PM
Breakout A6
Sponsor Spotlight: iNEMSOFT
Automate Device Management with iNEMSOFT Intelligent Tools
Speaker: Todd Lehmann
Sponsor Spotlight: iNEMSOFT
Automate Device Management with iNEMSOFT Intelligent Tools
Speaker: Todd Lehmann
Breakout B6
How to Leverage Avaya OneCloud CPaaS Customer Stories
Audience: Sales
Speaker: Laura Faughtenberry / David Lallemand / Davide Petramala
How to Leverage Avaya OneCloud CPaaS Customer Stories
Audience: Sales
Speaker: Laura Faughtenberry / David Lallemand / Davide Petramala
Breakout C6
Avaya Spaces Roadmap & How to Position
Audience: Pre-Sales
Speakers: Roger Wallman / Kristine Konrad / Omer Qureshi / Paul Relf
Avaya Spaces Roadmap & How to Position
Audience: Pre-Sales
Speakers: Roger Wallman / Kristine Konrad / Omer Qureshi / Paul Relf
Avaya Spaces Room 1 | Password: 1062021
4:30 PM – 4:35 PM
Day 2 Highlights and Key Take-Aways
Speaker: Dan Silverman, PCC President
Speaker: Dan Silverman, PCC President
TIME (EST)
Thursday JUNE 3
Avaya Spaces Room 1 | Password: 1062021
11:00 AM – 11:55 AM
General Session Day 3
- Customer Experience – Joey Fister, VP Customer Experience
- Sponsor Spotlight: CCT - Omni-Channel Simplified – Duke Bond, CCT Solutions Director of Sales, Americas
11:55 AM – 12:00 PM
Break
Avaya Spaces Room 1
Password: 1062021
Password: 1062021
Avaya Spaces Room 2
Password: 2062021
Password: 2062021
12:00 PM – 1:00 PM
Breakout A8
Strategic Roadmap Update for Avaya Commercial Q2C Tools & Processes
Speaker: Colm Cleary
Strategic Roadmap Update for Avaya Commercial Q2C Tools & Processes
Speaker: Colm Cleary
1:00 PM – 2:00 PM
2:00 PM – 2:05 PM
Break
2:05 PM – 3:05 PM
Breakout A10
Avaya OneCloud Subscription – Maximizing the Value Proposition
Speakers: Don Schumacher / Camille Lewis
Avaya OneCloud Subscription – Maximizing the Value Proposition
Speakers: Don Schumacher / Camille Lewis
3:05 PM – 3:55 PM
3:55 PM – 4:00 PM
Break
4:00 PM – 4:50 PM
Avaya Spaces Room 1 | Password: 1062021
4:50 PM – 4:55 PM
Day 3 Highlights and Key Take-Aways
Speaker: Dan Silverman, PCC President
Speaker: Dan Silverman, PCC President
TIME (EST)
Friday JUNE 4
Avaya Spaces Room 1 | Password: 1062021
11:00 AM – 12:00 PM
12:00 PM – 1:00 PM
1:00 PM – 1:05 PM
Break
1:05 PM – 2:05 PM
2:05 PM – 2:55 PM
2:55 PM – 3:00 PM
Break
3:00 PM – 3:50 PM
3:50 PM – 3:55 PM
